How do I return an item?
accept returns for refund within 14 calendar days of
delivery. Additionally, we will accept returns for store credit or exchange within 30
calendar days of delivery.
Please note the following conditions regarding returned items:
return policy is designed to allow you to evaluate an FSI product at
minimal financial risk. To that end and to prevent abuse of the return
policy you may only return 1 of each model type for refund. For example,
you cannot purchase and return three of the same monitor model. With
this in mind we strongly suggest that customers interested in evaluating
an FSI monitor for multiple piece purchases start by purchasing a
single unit for evaluation so they may return the unit for refund should
it not be suitable for the application in question.
Refunds, store credits, and exchanges are contingent upon inspection of item(s) once we receive it(them).
You MUST obtain an RMA # from FSI before shipping your return product to FSI. Return shipments not accompanied by a valid RMA # will not be accepted or eligible for refund, return, or exchange.
Customer is responsible for all shipping costs.
International Customers: If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon our receipt of the undamaged merchandise.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately (within 24 hours) so that we can resolve the issue in a timely fashion.
2500 Lier Belgium
+32 3 500 95 83