FAQ / Help

Order Status

Click the "Order Status" link in the footer of our site to check your orders status.
Click the "Order Status" link in the footer of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
Click the "Order Status" link in the footer of our site to track your order.
Click the "Order Status" link in the footer of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Click the "Order Status" link in the footer of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Click the "Order Status" link in the footer of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account

  1. Click the "Order Status" link in the footer of our site.
  2. Enter your email address.
  3. Select "I am a new customer".

You may also create an account when checking out.

Simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the "Order Status" link in the footer of our site to edit your account information.

Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Click the "My Account" link in the footer of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

Please see our Returns & Exchanges page for more information on returning an item.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Please see our Returns & Exchanges page for complete details regarding our return policy.

Please see each individual item page for more information on the availability of each item. After placing your order, you may click the "Order Status" link in the footer of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

International Shipping

FSI ships to over 140 countries worldwide. European customers can order directly from our European sales and service center (located in Belgium) from ShopFSI.eu.

If your country does not appear in the drop down list upon checkout and you're not located in Europe please E-Mail us at [email protected] for more information on obtaining our products.

FSI is not responsible for, nor can offer any specific advice regarding any customs related fees that you may incur.

During the checkout process you may choose any of our current payment options and continue to place your order. For international orders we currently accept most major credit cards and electronic wire transfers. Please note that we will not ship your order until we receive payment from you.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Please see our Returns & Exchanges page for complete details regarding our return policy.

Guarantees

All new Flanders Scientific monitors come with a 2 year warranty, parts and labor, covering manufacturer defects. This warranty does not cover damage resulting from improper use, care, or handling of the monitor or normal wear and tear associated with typical use. RMA shipping charges for items sent to FSI are the responsibility of the customer and all RMA shipments should be fully insured by the customer. Risk of loss and damage only transfer to FSI after receipt and inspection of your return shipment. FSI will ship warrantable repairs back to you at our cost and reciprocate the shipping priority used by you to send the unit in for repair (e.g. if you send in a unit for repair using ground service we will return it using ground service, if you use overnight we will send it back to you using overnight service).
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing & Billing

We accept payment via Wire Transfer.

While we do not extend payment terms we can issue you a pro forma invoice if this is required to generate payment. Simply select request pro forma invoice as your payment method at checkout and our sales department will E-Mail you the required invoice.

If this is your first time purchasing from our site you will be asked for a VAT registration number on the checkout screen. If you do not have a VAT registration simply leave this blank.

Customers in Belgium:

You will be assessed 21% VAT when you place your order.

All other European Union Customers:

If you are VAT registered you will not be charged VAT. If this is your first order from this site VAT will be shown on your initial order confirmation receipt until your VAT registration number can be validated by our system. Once validated an updated receipt will be sent to you. If purchasing with a credit card your initial order will be authorized, but not charged, for the full amount plus VAT. Credit card funds will only be captured for the appropriate amount after your VAT status is successfully confirmed. Once your VAT status is confirmed subsequent orders through your account will automatically show no VAT due. If we are unable to validate your VAT registration we will contact you before taking further action.

Customers Outside of the European Union:

We do not directly collect VAT for customers outside of the EU, but you may be assessed local VAT at import. Contact your local import and/or tax authority for further information.

If you have any questions, please contact [email protected]

Click the "Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Click the "Order Status" link at the top right hand side of our site to print invoices.
Credits usually take 7-10 business days from the time we receive your item(s).
Your credit card will typically be charged within 24 hours of the time you place your order unless specifically stated otherwise on our site.

Buyer's Guide

Flanders Scientific sells primarily direct to end users. We do not have resellers or distibutors anywhere in the world. Most customers purchase through our online store, but we will also gladly assist you with your purchase over the phone. Our direct to end user business model saves you money and allows FSI's knowledgeable staff to support you quickly and directly with any sales or support concerns.

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Additional Support

In depth information and documentation covering technical aspects of FSI products can be found at FlandersScientific.com

You can contact Flanders Scientific using the information below or by using the live chat function to the left of this page during regular business hours.

Karl Huysmans BVBA
Gasthuisvest 9
    2500 Lier
    Belgium
+3235009583
Google Maps

For general information or sales questions: [email protected]
For support on FSI products: [email protected]